Appointment Policy for Current Clients, effective March 11, 2024:
When you schedule an appointment with us, we are reserving time with a provider for you and your pet. Failed appointments, or “no-shows,” delay necessary medical care for patients.
If you need to reschedule an appointment, please call us as soon as possible.
If you will be arriving >10 minutes late for an appointment, please call us. We may need to reschedule.
Failing to arrive for a scheduled appointment (missed appointment or late/rescheduled appointment) will result in a one-time courtesy waived fee. Any subsequent failed appointments will result in a $50 “no-show fee” that will need to be paid prior to scheduling your pet’s next visit.
Repeated failed appointments may result in termination of the veterinary relationship.
This policy takes the place of the prior “pre-payment” policy, so all clients will start fresh with the new policy.
New Client Appointment Policy
All new clients must fill out a New Client Form on our website to reserve their scheduled appointment.
Due to a high number of new client “no shows,” you will need to seek veterinary care elsewhere if you fail to show for your first appointment.
We will only be able to accommodate one pet at a time for new client appointments.
