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Appointment Policy
Appointment Policy for Current Clients, effective March 11, 2024:
- When you schedule an appointment with us, we are reserving time with a provider for you and your pet. Failed appointments, or “no-shows,” delay necessary medical care for patients.
- If you need to reschedule an appointment, please call us as soon as possible.
- If you will be arriving >10 minutes late for an appointment, please call us. We may need to reschedule.
- Failing to arrive for a scheduled appointment (missed appointment or late/rescheduled appointment) will result in a one-time courtesy waived fee. Any subsequent failed appointments will result in a $50 “no-show fee” that will need to be paid prior to scheduling your pet’s next visit.
- Repeated failed appointments may result in termination of the veterinary relationship.
- This policy takes the place of the prior “pre-payment” policy, so all clients will start fresh with the new policy.
New Client Appointment Policy
- All new clients must fill out a New Client Form on our website to reserve their scheduled appointment.
- Due to a high number of new client “no shows,” you will need to seek veterinary care elsewhere if you fail to show for your first appointment.
- We will only be able to accommodate one pet at a time for new client appointments.
